Booking Changes
If you need to change a booking, contact the outlet directly with your booking reference, name, phone number, preferred new date, and preferred time. Change requests depend on availability and outlet confirmation.
Booking Changes
Refund Policy
This page explains the general approach for refunds, rescheduling, vouchers, and missed bookings. Customers should contact the outlet as early as possible for help.
Refunds And Changes
Refund Requests
Refund requests are reviewed case by case. Approval may depend on the booking channel, timing of the request, package type, voucher conditions, and whether the session has already started or passed.
No-Shows And Late Arrivals
Missed bookings or late arrivals may reduce play time and may not qualify for a refund. Contact the outlet as soon as possible if you are delayed.
Vouchers And Promotions
Voucher and promotional purchases may carry their own terms, expiry dates, blackout dates, or redemption limits. Please check the voucher details before purchase or redemption.
Outlet Disruption
If Overworld has to reschedule or cancel a session due to operational issues, the outlet team will advise available options, which may include rescheduling or another suitable arrangement.
Need Help?
Send your booking reference and preferred outlet to the relevant contact listed on the Contact page.